Privacy Policy

Stark Properties LLC -- Tenant Services messaging program. Last updated 2026-06-27.

This Privacy Policy describes how Stark Properties LLC ("Stark Properties", "we", "us") collects, uses, and protects information in connection with its tenant self-service text messaging and voice program ("Tenant Services"). Tenant Services is offered only to existing residential tenants of properties managed by Stark Properties.

Information we collect

• Your mobile phone number (provided on your lease or when you contact us).
• The content of messages you send to us and that we send to you (for example, a maintenance request you describe, or a verification code we send you).
• Records relating to your tenancy that you ask about (such as lease terms, rent amount, office hours, and maintenance request status).

How we use your information

• To verify your identity by sending a one-time passcode to the phone number on file.
• To answer your questions about your lease, your unit, and office hours and contacts.
• To accept, track, and provide status updates on your maintenance requests.
• To pass messages you leave to our office staff and follow up with you.

Sharing of information

We do not sell, rent, or share your information with third parties for their own marketing purposes. We do not use your information or your mobile phone number for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information is shared only with service providers that operate the messaging and voice platform on our behalf (for example, our communications carrier), solely to deliver the Tenant Services you request, and as required by law.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. Message frequency varies based on your activity (for example, when you request a verification code or submit a maintenance request).

Opting out

You can opt out of text messages at any time by replying STOP. For help, reply HELP. See our Terms and Conditions for the full program terms.

Data retention and security

We retain tenant records and message records only as long as needed to provide Tenant Services and to meet our legal and recordkeeping obligations, after which they are deleted or archived. Tenant data is access-controlled and isolated per tenant.

Contact us

Questions about this policy: Stark Properties LLC, support@starkpropertiesllc.com, (813) 640-3411, www.starkpropertiesllc.com.

SMS Opt-In Page | Terms and Conditions